What it does
- Classify and route a ticket
- Prepare a sourced response
- Request missing information
- Update status
Business function
Give support the context before giving an answer.
The AI employee classifies requests, consults procedures and prepares or executes authorised responses. Sensitive complaints and out-of-policy situations are handed to an adviser.
A clear mission. Controlled execution.
What it checks
- Requester rights
- Procedure version
- Consistency with the actual record state
- Sensitive data in the response
Your tools
- Helpdesk and CRM
- Email, chat and forms
- Knowledge base
- Authorised order, product or billing tools
Start with one process.
- Classification and routing
- Responses to documented requests
- Order follow-up
- Missing-information collection
Indicative subscription : €1,000 / month per AI employee, excluding integration and AI brain. View plans
FAQ
Questions before scoping.
Does Subti answer every request?
No. Scope, languages, actions and handoff rules are defined before deployment. Unknown cases are handed off rather than improvised.
How is an answer based on an outdated article avoided?
The memory can index version, date, department and publishing status. The organisation remains responsible for withdrawing or replacing obsolete content.
