Your challenges
- Product information differing across channels.
- Orders and returns generating manual checks.
- Support teams searching for the actual status across several tools.
Industry
Keep catalogues, orders and service aligned.
Subti can connect product data, orders, returns and customer requests to reduce re-entry and route exceptions to the right team.
Where your AI can help.
Processes to delegate
- Catalogue enrichment
- Product-page preparation
- Order processing
- Support classification
Your tools
- PIM, DAM and commerce platforms
- OMS, ERP and inventory tools
- CRM, helpdesk and messaging
- Carriers, supplier portals and reporting tools
An example mission
Retail and e-commerce
Subti can connect product data, orders, returns and customer requests to reduce re-entry and route exceptions to the right team.
Human control : Separated catalogue, order, payment and support access · Masking of data unnecessary to the scenario · Human approval for refunds and sensitive commercial commitments · Logging of multi-channel updates
FAQ
Questions before scoping.
Can Subti update several sales channels?
The scenario depends on available APIs, connectors and interfaces. Master sources and publishing rules must be defined before any update.
Can refunds be fully automated?
Authorised cases and thresholds are configured with the client. Sensitive amounts, suspected fraud and exceptions can remain subject to approval.
How are volume peaks handled?
Scope, infrastructure and processing queues are sized during assessment. No throughput level is guaranteed without testing the actual process.
